Returns

Here's how the returns process works.


Returns should be easy. We couldn’t agree more.

Let's show you how to return your products in three easy ways.
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There are some products we don't take back. Check out our Returns Policy for more details.

1. Request a return online NEW


1. Request your return

Go to Order History in My Account, select the products you want to return and place a return request.

2. Box up your products

Wrap and seal your products in their original packaging or call us at 800-SHOPSTYLE (800-746778953) if you no longer have it.

3. Hand over your return

Our courier partner may take 3-5 business days to pick it up. They’ll give you an acknowledgement receipt when they do.

4. Receive your refund

We’ll check your returns, and credit your refund to your card or bank account in 4-15 days. If you've paid by cash, you’ll receive a Return Voucher.

2. Call 800-SHOPSTYLE (800-746778953) to schedule a pick up


1. Call for a pick-up

Speak to us at 800-SHOPSTYLE (800-746778953) to schedule a pick-up time and location. Make sure you fill out the return slip first.

2. Box up your products

Wrap and seal your products in their original packaging or call us at 800-SHOPSTYLE (800-746778953) if you no longer have it.

3. Hand over your return

Our courier partner may take 3-5 business days to pick it up. The’ll give you an acknowledgement receipt when they do.

4. Receive your refund

We’ll check your returns, and credit your refund to your card or bank account in 4-15 days. If you’ve paid by cash, you’ll receive a Return Voucher.

3. Returns via store

Please note, you will not be able to return furniture to a Home Centre store. You can however, return your other purchases to one of our stores.








1. Fill out your return slip

This will be emailed to you after your products are delivered.

2. Visit your nearest store

Wrap your products in their original packaging and bring it over along with your return slip and invoice to any Splash, Home Centre, Max, Babyshop, Shoe Mart, Lifestyle or Centrepoint store.

3. Hand over your return

An authorised staff member will take your package and hand you an acknowledgement receipt.

4. Receive your refund

We’ll check your returns, and credit your refund to your card or bank account 4-15 days. If you’ve paid by cash, you’ll receive a Return Voucher.