Dear valued customers,
We are currently able to accept in-store returns within the emirates of Dubai, Fujairah and Sharjah. In line with official directives, we are unable to accept returns in other emirates.
Due to operational restraints, we are temporarily unable to process any return collections.
Our teams are closely following COVID-19 guidelines as per the World Health Organization (WHO) and the local and national authorities. Your safety is of utmost importance to us. As a homegrown brand, we are in this together with you and understand your concern about yourself, your families and the communities we all live in.
Our number one priority will always be the health and safety of you, our customers and our own people. We would like to share with you a few precautionary measures we have been practicing in our daily operations:
Sanitised facilities. We own and operate all our warehouses ourselves, and ensure the highest standards of cleanliness and hygiene at all our facilities. In addition to our stringent safety standards, we have further introduced disinfection processes and rigorous sanitation of all locations. Along with sanitisers at all workstations, our employees have the appropriate protective gear to ensure their safety and yours.
Driver hygiene. All our drivers have been trained on hand hygiene best practices as per WHO guidelines. Additionally, they are now sanitising their hands before and after every interaction.
Contactless home deliveries. We have now advised changes to our standard doorstep procedure so that prepaid orders can be left at your door rather than being handed over – to minimize interaction.
Click & Collect. We are now offering Click & Collect fulfilment from select stores and pick up locations. A list of all available collection locations can be viewed during the checkout process.
We are constantly monitoring the situation as it unfolds and will keep you updated as we receive more information.
We would like to thank you for your loyalty and want to assure you that you are in safe hands.
For any clarifications or concerns, please first see our Frequently Asked Questions which we will continue to keep up to date.
Stay positive, Stay healthy.